Complaint and return

Want to return your product?
Private persons have a 30-day right of withdrawal/exchange of the ordered product when shopping online. This means that you may return unused, undamaged products with unbroken box/seal/technical sealing. Software and hygenic products are excluded. 

Was the product defective?
If the product is defect when opening the package or faults occur on the product, private persons have the right to complain during a total of 3 years from the day the package was received. Complaints must be made within reasonable time and no later than 2 months after the fault has been discovered. If there is a warranty longer than 3 years, you may complain within the warranty period.

Are you a company?
Companies should examine the goods in connection with the receipt and complain about any defects within reasonable time. Faults that occur thereafter may be complained within the warranty period. Otherwise, we refer to the respective manufacturer or service provider.

What about shipping fee?
Private persons exercising the right of withdrawal shall pay the return shipping. If the product is defective, we will refund the return shipping cost as well as the amount paid for the damaged or wrongly delivered product, provided that we are not able to send a replacement product within a reasonable time.

How do I proceed?
Fill in the return form below. An approval of the return request will be with you within one business day. When applicable there will also be a shipping bill included which you may chose to use. Using the included shipping bill is often the most convinient, secure and less expensive solution. When your return has reached us and it's been processed you will be notified and refunded. Shipping fee will be automatically deducted from the refund. For current shipping rates see the table below the return form below. 

If you wish to use your own shipper, please contact us for necesseary details. 

NOTE! Returns sent to us without approved return confirmation or complaint number will not be accepted.


Current shipping fees

Below are current shipping fees. If you don't find matching option for you, then please contact us as it probably requires us to request manual quotation from the shipping company. 



Max weight  
(kg)
Max size  
(lengh+width+height)  
Price  
Denmark and Finland, small 3kg 90cm 8 euro
Denmark and Finland, medium
10kg 140cm 25 euro
EU (except Denmark and Finland), small 3kg 90cm 15 euro
EU (except Denmark and Finland), medium 10kg 140cm 35 euro  

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